Phone & Contact Information
LONGER WAIT TIMES: Please note that we're upgrading to a new system that will make it even easier for you to receive the care you need. If you experience longer wait times than usual, please know this is a temporary inconvenience as we learn the new system. We appreciate your patience and understanding.
Patient Relations
Tell Us How We Are Doing -- - Use our online form to provide us with your valuable feedback or get a question answered.
Patient Relations Calls Only, toll free: 888-850-4598
Billing Questions
Toll Free Number: -- 877-252-1777
Phone line is open:
Monday through Friday
7 a.m. to 7 p.m. PST
Main PAMF Phone Numbers
If you are looking for the phone number of a particular clinic or department go to our Medical Services listings or our Clinic/Office Directory.
For patients who see a doctor in Aptos, Capitola, Santa Cruz, Scotts Valley, Soquel and Watsonville
- Main Phone Number: 831-423-4111
- Medical Records: 831-458-5520
- HIPAA Privacy Hotline*: 831-458-6259
For patients who see a doctor in Dublin, Fremont, Los Altos, Menlo Park, Palo Alto, Portola Valley, Redwood City and San Carlos
- Main Phone Number: 650-321-4121
- Medical Records: 650-853-4745
- HIPAA Privacy Hotline*: 650-853-5375
For patients who see a doctor in Cupertino, Los Gatos, Mountain View, Santa Clara and Sunnyvale
- Main Phone Number: 408-739-6000 or 650-934-7000
- Medical Records: 650-934-7979
- HIPAA Privacy Hotline*: 650-934-7990
*HIPAA Privacy Hotline
Your personal health information is strictly protected by the Health Insurance Portability and Accountability Act (HIPAA). PAMF takes the unauthorized use of personal health information very seriously and encourages anyone who has concern about a possible violation of privacy laws to contact its HIPAA Privacy Hotline.
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