Quality Care for All Patients
The Palo Alto Medical Foundation (PAMF) welcomes all people regardless of race, gender, ethnicity, age, beliefs, values, physical and mental capabilities, sexual orientation, gender identity, gender expression and socioeconomic status. We continuously work to provide a welcoming environment to ensure that each patient, employee and clinician is treated with respect and dignity. We attempt to tailor delivery of healthcare to meet patients' social, cultural and linguistic needs. We recognize the cultural differences in values, beliefs and behaviors within our organization.
PAMF is committed to continuously improving the quality of care provided to all our patients and their families. We strive to be patient-centered by respecting and meeting the needs of our culturally diverse patient population.
A Culturally Competent Care Environment
At PAMF, we believe that "cultural competence" means recognizing and respecting the individuality of patients and employees. We work to empower our employees to understand diverse cultural perspectives, traditions and practices - and to bridge any gaps of understanding that may exist.
PAMF has a wide range of programs and initiatives to support the needs of a diverse patient and employee community. Here are a few examples.
PAMF's PRANA (PRevention & AwareNess for South Asians) wellness program was developed by the South Asian Wellness Task Force, a committee of physicians, dietitians and community members led by PAMF physician Ronesh Sinha, M.D. The group's goal is to support early screening, health education and positive lifestyle changes for South Asians so that they can live longer, healthier lives.
Lesbian, Gay, Bisexual and Transgender (LGBT)
PAMF was named a "Leader in LGBT Healthcare Equality" in the Healthcare Equality Index 2013, an annual survey conducted by the Human Rights Campaign (HRC) Foundation, the educational arm of the country's largest lesbian, gay, bisexual and transgender (LGBT) organization. PAMF provides programs for the LGBT community including education information and health support for LGBT teenagers.
PAMF Newsroom: PAMF and SMSC Leaders in LGBT Healthcare Equality, says Human Rights Campaign, August 2013
Ethnic Diversity at PAMF
This pie chart shows the percentages of ethnicity as reported by PAMF patients in 2012: 48% Non-Hispanic White, 12.3% Latino/Hispanic, 9.7% Asian Indian, 8.4% Chinese, 3.6% Filipino, 2.1% Black/African American, 1.7% Japanese, 1.2% Korean, 4% Other Asian and 8.4% Other Race.
Questions or Concerns?
If you have a question or issue that you would like to discuss, contact us either by our contact Form or call PAMF Patient Relations at 1-888-850-4598.
Billing Questions? Call 877-252-1777
Phone line is open: Monday through Friday, 7 a.m. to 7 p.m. PST