Frequently Asked Questions
We have recently removed the links to our partners for privacy reasons. If you are looking to schedule an appointment with the Mobile Clinic contact your Benefit Coordinator for the web address of the online schedule or contact one of our customer service representatives at (650) 853-6798.
Or call (650) 853-6798
for an appointment.
Please let the receptionist know what company you work for and that you are scheduling an appointment to see a doctor in the Care-A-Van mobile clinic.
After you’ve made your appointment, call patient registration at (888) 398-5677. If you can't register in advance, please arrive 15 minutes before your scheduled appointment time.
What is PAMF's Care-A-Van?
PAMF's Care-A-Van is a mobile medical unit that brings first-class health care services directly to you at your workplace.
What types of health care services does Care-A-Van offer?
Our Care-A-Van has two exam rooms and an expert care team on board who offer physical exams, lab services, pap smears, vaccinations, test result counseling, and care for basic health issues such as colds, pain, headache, rash, insomnia, stress and more.
Can I use PAMF's Care-A-Van services?
Contact your Human Resources Benefits team to find out whether you can use PAMF’s mobile medical services.
Can my family receive care in the Care-A-Van?
Check with your company's Human Resources Benefits team to learn whether your adult dependents can see a doctor in our Care-A-Van. We are not able to see pediatric patients at this time.
Is the care I receive in the Care-A-Van recorded in my electronic health record?
Yes. The doctors and nurses who care for you in our Care-A-Van have access to your electronic health record. Any care, immunizations or lab tests you receive in the Care-A-Van will be documented in your electronic health record.
You can view your electronic health record and manage your health online, if you are signed up for My Health Online. Not enrolled yet? Sign up today.
Will I have to change my primary care doctor?
No. You can keep seeing your chosen PAMF primary care doctor and receive care in our Care-A-Van. We will let your doctor know about any care you receive through our Care-A-Van team, so he or she is up-to-date on your health. You can also get overdue labs and vaccines recommended by your primary care doctor on board our mobile clinic, with your PAMF health record updated instantly.
What does it cost to use the Care-A-Van services?
A Care-A-Van medical visit costs the same as a regular office visit at PAMF and will be billed to your insurance in the same way. Your share of the cost depends on your health insurance.
How long is a Care-A-Van appointment?
Our Care-A-Van appointments are about the same length as a usual visit to your primary care doctor: 20 minutes for a basic health issue, 40 minutes for an annual physical.
How do I make an appointment for the Care-A-Van?
You can call (650) 853-6798 to schedule your Care-A-Van appointment or click on your employer name to book an appointment online. Please let the receptionist know what company you work for and that you are scheduling an appointment to see a doctor in the Care-A-Van mobile clinic.
Can I access the Care-A-Van in a wheelchair?
Yes. PAMF's Care-A-Van is wheelchair-accessible.
Will my employer be notified if I use the Care-A-Van services?
No, all health care visits in the Care-A-Van are completely private and confidential.
What if I need a prescription?
Care-A-Van doctors can order needed prescriptions for you. You can then pick up your prescription at your usual pharmacy.
What insurance does PAMF accept?
PAMF accepts a variety of health plans.
Can I use the Care-A-Van for labs?
Care-A-Van can do lab work for patients whose PAMF doctor has requested the lab. Currently we don’t accept lab requests from doctors outside PAMF. For further questions regarding labs, please stop by the Care-A-Van at your workplace. To obtain a lab test, schedule an appointment for the Care-A-Van or any other PAMF clinic. The PAMF doctor can give you an order for needed lab tests. You can then have your lab tests done in the Care-A-Van.
Who can I contact for billing questions?
If you have questions about Care-A-Van charges, bills or statements call (877) 252-1777 from 7 a.m. to 7 p.m. PST.
How can I get the Care-A-Van to service my company?
If you want Care-A-Van to come to your workplace, ask your HR Benefits team to contact our employer relations specialist, Gary Kaye, at (415) 519-8511 or via email.
Who can I contact if I still have questions about Care-A-Van?
Contact Sarah Chan at (650) 934-8613 or via email.