Information for New Patients
We offer general appointments and new patient consultations during our normal office hours Monday through Friday 8 a.m. to 5 p.m. We schedule appointments on weekends and holidays for emergencies and time-sensitive patient care.
We respectfully ask that you do not bring children with you to your appointment, in consideration of other patients.
Our services are by appointment only, so we can provide the best service for you.
- Appointment Locations
- New Patient Appointments
- New Patient Forms
- New Patient Authorization
- Preparing for Treatment
To make appointments, please call (800) 597-2234 or visit My Health Online.
We have three locations to serve you:
- San Jose/Los Gatos
- Palo Alto
For office address information and a list of the doctors that serve each location, please see our office locations page.
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New Patient Appointments
Your first appointment, often called the “New Patient Consultation,” is typically 45 minutes to an hour in duration. During this consultation, you will meet with your doctor to review your medical and fertility history, discuss the probable causes of infertility for your case, and leave with an understanding of the most promising treatment options and their probability of success. Typical “next steps” after this consultation include appointments for a History & Physical and a Financial Consultation (to explain the fees related to your treatment options). If additional tests are required before a course of treatment can be decided, you will receive instructions for those at your New Patient Consultation or History & Physical.
We have special staff members called New Patient Coordinators who are dedicated to assisting new patients. They can answer any questions you may have about visiting our practice, and explain the forms and other information you will need to provide in advance of your first appointment. This information will provide your doctor with details that are important and relevant to your reproductive care. You will find links to the New Patient forms below.
Ideally, we would like to receive your information at least a few days before your first appointment. This will give your doctor time to review your records before you meet. If you are not able to forward the paperwork in time for it to reach us before your appointment, please bring the information with you, arriving at least 30 minutes before your appointment so we can prepare your chart.
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New Patient Forms
If your appointment is only days away, complete the forms listed below and fax them to: Fertility Records Department, FAX# (408) 355-1754.
*All forms are pdf files—download the free Acrobat Reader if you don't own it.
- Letter to New Patients English | Spanish | Chinese
- Male Patient Questionnaire
- Female Patient Questionnaire
New Patient Authorization
The fee for your New Patient Consultation appointment is usually covered by insurance. If you wish, our insurance specialists can provide you specific information about your coverage before your appointment. Your insurance specialist will be your ongoing liaison for financial information related to your treatment.
PLEASE NOTE: If you are part of an HMO plan, you must obtain prior authorization in order for your New Patient Consultation to be considered for reimbursement by your insurance plan. Without prior authorization, your HMO may reduce your benefits significantly.
To obtain prior authorization follow these steps:
- Contact the primary care doctor (PCP) or Ob/Gyn listed on your insurance and request an authorization.
- The doctor will review your chart and contact the medical group to request a letter of authorization on your behalf.
- The letter is typically mailed to the patient (sometimes a fax is possible).
- Please note it can take up to 72 hours to get approval.
Prepare for Treatment
Infertility can be both physically and emotionally challenging, but there are strategies that will help you with your treatment. It is important to understand as much as possible about your treatment options and to be well informed about the procedures.
We encourage you to write down your questions and discuss them with your nurse or doctor during your visits. We also offer educational events that provide trustworthy, accurate information and mind-body programs to help manage the stress that often accompanies infertility. Finally, you’ll find plenty of information here on our website in the “Patient Info” section.
At PAMF Fertility, our goal is to help you realize your dream of having a healthy child. We will make every effort to make your treatment as comfortable, safe and successful as possible.
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