Health Information Management (HIM) is a vital component of the Palo Alto Medical Foundation (PAMF), health care system. We maintain, collect and analyze patient health information to help health care professionals such as doctors and nurses provide quality health care.

The following information will identify policies and procedures, to help you get the most out of the HIM Department.

HIM Contact Information for the Palo Alto Medical Foundation – Santa Cruz
Lynne Buckner, HIM Director, Compliance Liaison, Privacy Officer – 831-458-6259
Health Information Privacy (HIPPA) Hotline – 831-458-62589
Medical Records Release – 831-458-5520
Medical Records Release Fax – 831-457-0583

Medical Records
The Palo Alto Medical Foundation - Santa Cruz Medical Records Department retains patient medical records for current and future physician reference. Your records are considered confidential and are not disclosed to any outside party without your written authorization.

To authorize disclosure of your confidential medical information, please print and fill out the Release of Information form (PDF file).

Return the completed form to:

ACTA – PAMF Santa Cruz
2025 Soquel Avenue
Santa Cruz, CA 95062
or FAX: 831-457-0583.

For questions about your medical records, please call 831-458-5520.

The cost is $12 per person or $24 per family for the last 3 years of records (maximum of 150 pages). For medical records older than 3 years or more than 150 pages in length, there is a charge of 10 cents per page. You can pay with a credit card by calling 831-458-5520.

Your request will be processed and mailed to you in five to seven business days.

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