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    Billing & Insurance

    Banner Image: PAMF Physicians

    Billing

    If you have questions about charges, bills or statements from services provided and billed by PAMF providers, call our toll free number—(877) 252-1777

    Phone line is open:
    Monday through Friday
    7 a.m. to 7 p.m. PST

    Patient Payment Address
    Palo Alto Medical Foundation
    PO Box 278420
    Sacramento, CA 95827-8420

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    What if I have further questions about the services I am receiving?

    For your convenience, representatives from the Patient Financial Services department are available to review your bill in person when visiting the following PAMF locations:

    Hours of Operation:
    Monday through Friday
    8 a.m. to 5 p.m. PST

    Burlingame
    1501 Trousdale Drive
    4th Floor

    Dublin
    4050 Dublin Boulevard
    1st Floor

    Fremont
    3200 Kearney Street
    Building 1, 1st Floor

    Mountain View
    701 E. El Camino Real
    2nd Floor

    Palo Alto
    795 El Camino Real
    Lee Building, 1st Floor

    San Carlos
    301 Industrial Road
    Welcome/Administration Area, 1st Floor

    Santa Cruz
    2880 Soquel Avenue
    Suite 1
    *Closes at 4:30 p.m.

    Sunnyvale
    301 Old San Francisco Road
    1st Floor
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    Charity Care Policy

    The Palo Alto Medical Foundation's (PAMF) Financial Assistance Program helps patients who are unable to pay for medically necessary services they have received.

    Patients qualify for financial assistance if they have low income and do not have medical insurance to cover the services. Low income is defined as income at or below 200 percent of the Federal Poverty Guideline.

    If you believe you may qualify for financial assistance, please call:

    • For patients seen in Aptos, Capitola, Santa Cruz, Scotts Valley, Soquel and Watsonville—(831) 458-5500
    • For patients seen in Dublin, Fremont, Los Altos, Menlo Park, Palo Alto, Redwood City and San Carlos—(650) 812-3838
    • For patients who see a doctor in Cupertino, Los Gatos, Mountain View, Santa Clara and Sunnyvale—(408)524-4100
    2014 Federal Poverty Guidelines eligibility table:

    Family Size

    Period

    Federal Poverty Guideline

    200% FPG

    1

    Annual

    $11,770

    $23,540

    2

    Annual

    $15,930

    $31,860

    3

    Annual

    $20,090

    $40,180

    4

    Annual

    $24,250

    $48,500

    5

    Annual

    $28,410

    $56,820

    6

    Annual

    $32,570

    $65,140

    7

    Annual

    $36,730

    $73,460

    8

    Annual

    $40,890

    $81,780


    For families/households with more than 8 members, add $4,160 for each additional person.

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