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    Billing & Insurance

    Banner Image: PAMF Physicians

    Billing

    If you have questions about charges, bills or statements from services provided and billed by PAMF providers, call our toll free number—(877) 252-1777

    Phone line is open:
    Monday through Friday
    7 a.m. to 7 p.m. PST

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    What if I have further questions about the services I am receiving?

    For your convenience, representatives from the Patient Financial Services department are available to review your bill in person when visiting the following PAMF locations:

    Burlingame
    1501 Trousdale Drive
    3rd and 4th Floors

    Dublin
    4050 Dublin Boulevard
    1st Floor

    Fremont
    3200 Kearney Street
    2nd Floor

    Mountain View
    701 E. El Camino Real
    2nd Floor

    Palo Alto
    795 El Camino Real
    Lee Building, 1st Floor

    Santa Cruz
    2025 Soquel Avenue
    3rd Floor

    Sunnyvale
    301 Old San Francisco Road
    1st Floor

    Hours of Operation:
    Monday through Friday
    8 a.m. to 5 p.m. PST

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    Charity Care Policy

    The Palo Alto Medical Foundation's (PAMF) Financial Assistance Program helps patients who are unable to pay for medically necessary services they have received.

    Patients qualify for financial assistance if they have low income and do not have medical insurance to cover the services. Low income is defined as income at or below 200 percent of the Federal Poverty Guideline.

    If you believe you may qualify for financial assistance, please call:

    • For patients seen in Aptos, Capitola, Santa Cruz, Scotts Valley, Soquel and Watsonville—(831) 458-5500
    • For patients seen in Dublin, Fremont, Los Altos, Menlo Park, Palo Alto, Redwood City and San Carlos—(650) 812-3838
    • For patients who see a doctor in Cupertino, Los Gatos, Mountain View, Santa Clara and Sunnyvale—(408)524-4100
    2014 Federal Poverty Guidelines eligibility table:

    Family Size

    Period

    Federal Poverty Guideline

    200% FPG

    1

    Annual

    $11,770

    $23,540

    2

    Annual

    $15,930

    $31,860

    3

    Annual

    $20,090

    $40,180

    4

    Annual

    $24,250

    $48,500

    5

    Annual

    $28,410

    $56,820

    6

    Annual

    $32,570

    $65,140

    7

    Annual

    $36,730

    $73,460

    8

    Annual

    $40,890

    $81,780


    For families/households with more than 8 members, add $4,160 for each additional person.

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