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    Billing & Insurance

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    Billing

    If you have questions about charges, bills or statements from services provided and billed by PAMF providers, call our toll free number—(877) 252-1777

    Phone line is open:
    Monday through Friday
    7 a.m. to 7 p.m. PST

    Patient Payment Address
    Palo Alto Medical Foundation
    PO Box 278420
    Sacramento, CA 95827-8420

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    Charity Care Policy

    The Palo Alto Medical Foundation's (PAMF) Financial Assistance Program helps patients who are unable to pay for medically necessary services they have received.

    Patients qualify for financial assistance if they have low income and do not have medical insurance to cover the services. Low income is defined as income at or below 200 percent of the Federal Poverty Guideline.

    If you believe you may qualify for financial assistance, please call:

    • For patients seen in Aptos, Capitola, Santa Cruz, Scotts Valley, Soquel and Watsonville—(831) 458-5500
    • For patients seen in Dublin, Fremont, Los Altos, Menlo Park, Palo Alto, Redwood City and San Carlos—(650) 812-3838
    • For patients who see a doctor in Cupertino, Los Gatos, Mountain View, Santa Clara and Sunnyvale—(408)524-4100
    2014 Federal Poverty Guidelines eligibility table:

    Family Size

    Period

    Federal Poverty Guideline

    200% FPG

    1

    Annual

    $11,770

    $23,540

    2

    Annual

    $15,930

    $31,860

    3

    Annual

    $20,090

    $40,180

    4

    Annual

    $24,250

    $48,500

    5

    Annual

    $28,410

    $56,820

    6

    Annual

    $32,570

    $65,140

    7

    Annual

    $36,730

    $73,460

    8

    Annual

    $40,890

    $81,780


    For families/households with more than 8 members, add $4,160 for each additional person.

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