Fremont Center Construction / Parking Note:
The Fremont Center is in the process of building a new Surgery Center, and construction may impact patient parking September through December 2014. The construction site is on the southeast section of the property, bordered by Paseo Padre Parkway and Stevenson Blvd. Sections of the parking lot will be blocked off during construction, leading to parking delays. Therefore, please plan ahead and arrive early to your appointment to allow extra time for parking.
A parking attendant is on site and can help direct patients to available parking spots. We appreciate your patience and understanding as we near the end of the construction project, and we look forward to offering expanded patient services to the community with the opening of the new Surgery Center.
As a center for health and healing, the Palo Alto Medical Foundation's (PAMF) Fremont Center has provided family-centered health care for Fremont and the Tri-City area residents of East Bay since 1984. If you are looking for a doctor in Fremont or a surrounding East Bay area, the Fremont Center may be for you. Or, see an additional list of medical doctors in California (northern area) affiliated with the Palo Alto Medical Foundation.
Convenient links to page contents:
- Location and hours
- Scheduling an appointment
- Coming for your appointment
- Specialists and Referrals
- Urgent Care
- Prescription Refills
- Health Education
- Communicate with us electronically
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3200 Kearney Street
Fremont, CA 94538
Main phone: 510-490-1222
Office hours: Monday through Friday, 7 a.m. to 5 p.m.
Urgent Care: Monday through Friday, 8 a.m. to 8 p.m.
Saturday, Sunday and holidays, 8 a.m. to 5 p.m.
Doctors' office hours vary, so please ask a patient service representative (PSR) about a doctor's schedule. For your urgent needs, telephone operators are available 24 hours a day.
As of March 1, 2012, lab hours will be:
Monday through Friday, 7:00 a.m. to 6:30 p.m.
Saturday - Walk-ins welcome from 7 a.m. to 1 p.m. or by appointment between 8 a.m. to 12 p.m. Please call the lab at 510-498-2867 to schedule an appointment.
Monday through Friday, 8 a.m. to 5 p.m.
Saturday, 8:30 a.m. to noon
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Scheduling an Appointment
Monday through Friday, 7 a.m. to 6 p.m.
An appointment is required to see a doctor at the Fremont Center. This can be scheduled in person, by telephone, or on line at www.pamf.org. When scheduling by phone, please contact the appointment desk at 510-490-1222 and press option 1 from the main menu.
If you must cancel an appointment, please call at least 24 hours in advance. You can speak with an operator to cancel your appointment at 510-490-1222 (press option 5 from the main menu) between the hours of 7 a.m. to 8 p.m., Monday through Friday, and 7:30 a.m. to 5:00 p.m. Saturdays, Sundays, and holidays. To reschedule, please call the appointment desk at 510-490-1222 (press option 1 from the main menu) Monday through Friday, 7 a.m. to 6 p.m.
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Coming for Your Appointment
We are committed to offering you an appointment with your PCP on the day of your choice, whenever possible. You may also choose to schedule an appointment for a later date if it is more convenient for you. There are several ways you can help us meet your appointment needs.
- Registration is located in the lobby of Building 1.
- Call early in the day. If you would like a same-day appointment, we will be better able to meet your needs.
- Request an appointment for early in the day. Our greatest demand for urgent appointments tends to come later in the day. When possible, call early in the day and request a morning or early afternoon appointment. If you can come during the morning or early afternoon, more time will be available to complete your evaluation and treatment, and the physician can better manage afternoon and evening emergencies.
- Bring current medications to each visit. Please bring any medication that you are currently taking so that the doctor can have a complete understanding of your medical needs.
- Schedule non-urgent appointments on a day other than Monday, which is generally our busiest day.
- Schedule your health maintenance exams (physical exams) before or after cold and flu season, as this is our busiest time of the year.
- Schedule your child's health maintenance exams (physical exams) in the summer. Unless otherwise instructed by your doctor, children over three years of age should have complete physical exam every two years. Since it is not important that this examination be done around your child's birthday, we prefer that you schedule these check-ups in the late spring through early fall (May through October).
- Schedule your visits with your PCP. If your own doctor is not in the office when you call regarding a chronic or non-urgent problem, please schedule an appointment for after he or she returns. It is always better to have your own doctor work with you on long-term care issues.
- Arrive 30 minutes prior to your appointment. Please call ahead if you will be late or need to cancel so we can adjust our schedule and better accommodate all of our patients. We can accommodate patients who arrive slightly early.
Weekends and Evenings:
- Evening and Saturday appointments are limited. Doctors and staff will need to address urgent medical visits during these times. Please see your PCP during his or her regular hours as much as possible because your own doctor is most familiar with your medical history.
- If it is necessary to contact us on the weekend, advice nurses and appointment center are available on Saturday mornings.
New Patient Registration:
- Registration is located in the lobby of Building 1.
- New patients should arrive 30 minutes prior to their first scheduled appointments to allow time for the registration staff to obtain personal and insurance information.
- Patients without insurance or residing outside of the United States will be asked to make a deposit at the time of initial registration. Referrals from community doctors to PAMF specialists should be presented at registration.
- Please bring your health insurance plan card with you at every visit. It is important to inform the registration staff of changes in name, address, insurance and telephone information.
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A specialist is a doctor who practices medicine in a specialty area, such as cardiology, orthopedics, dermatology and urology.
Most patients with health insurance plans that do not require care to be managed by a primary care physician (PCP), such as traditional Medicare or indemnity insurance (also called Fee-For-Service) plans, do not have to obtain a referral from a PCP to see a specialist. You may want to review your plan coverage guidelines to determine whether or not your health insurance plan requires specialty care referrals.
HMO Patients: All specialty care is coordinated by your PCP. Unless your PCP has directly referred you to a PAMF specialist, any services provided by a specialist, even within PAMF, may not be covered by your managed care plan. Once your PCP has referred you to a specialist, you may call that specialist's department to schedule an appointment. If the referred specialist is at PAMF, you may call the specialist's department directly 24 hours after the referral has been made to schedule an appointment.
PPO Patients: Under most PPO plans you have the option to coordinate your specialty care through your PCP or you may self-refer yourself for specialty care services. When you self-refer for specialty care services or when you obtain specialty care services from physicians who do not participate in your plan's provider network you may be responsible for higher out-of-pocket costs (i.e., co-payments or co-insurance).
Point of Service (POS) Patients: Most POS plans give you different options for accessing health care services. One option is to use the plan like an HMO, where you receive your health care services from your PCP and obtain referrals for specialty care services. When using your POS plan like an HMO you will be responsible for the HMO benefit-level co-payments. Your other option is to use your health plan just like a PPO where you can access care from either a participating provider or a non-participating provider, without coordinating care through your PCP or health plan. When accessing specialty care services under the PPO option of your POS plan, you are generally financially responsible for a deductible and/or a percentage of your bill.
Referrals Outside the Palo Alto Medical Foundation
PAMF can provide you with primary and specialty care in most instances. On occasion, we may refer you to a specialist outside PAMF.
Most patients with health insurance plans that do not require care to be managed by a PCP, such as traditional Medicare or indemnity insurance plans, do not have to obtain prior authorization to see a specialist outside of PAMF. You may want to review your plan coverage guidelines to determine whether or not your health insurance plan requires specialty care referrals and/or authorizations.
HMO Patients: If you are referred for services outside of PAMF, your PCP is still responsible for coordinating your care and you must resume care with your PCP once the outside specialist has completed an authorized service or treatment.
PAMF has developed relationships with various specialty physicians in the community. If your PCP determines you require care that PAMF cannot provide, your PCP will request a referral to a specialist outside PAMF. Requests for referrals to outside specialists will be reviewed by the director of health plans. Except in urgent situations, please wait to schedule your appointment with the specialist until you receive a confirmation letter from the Health Plans Office stating exactly what services will be paid for by the plan. This process is required by your HMO. Following these procedures carefully will prevent possible denial of payment that could result in you being financially responsible for payment. The specialist will also be mailed a notification of the denial or authorization. If you have questions, please contact the Health Plans Office at 650-812-3700.
PPO Patients: Generally you are not required to coordinate care through your PCP if you self-refer to an outside specialist. However, your health plan may require that you obtain prior authorization for certain specialty care services.
POS Patients: If you access HMO benefits under your POS plan, your PCP will be responsible for coordinating your care and you must resume care with your PCP once the outside specialist has completed an authorized service or treatment. When using the PPO benefit option of your POS plan, you generally are not required to coordinate care through your PCP when self-referring to an outside specialist. However, your health plan may require that you obtain prior authorization for certain specialty care services. PAMF has developed relationships with various specialty physicians in the community. If your PCP determines you require care that PAMF cannot provide, your PCP will request a referral to a specialist outside PAMF. Requests for referrals to outside specialists will be reviewed by the director of health plans. Except in urgent situations, please wait to schedule your appointment with the specialist until you receive a confirmation letter from the Health Plans Office stating exactly what services will be paid for by the plan. This process is required by your HMO. Following these procedures carefully will prevent possible denial of payment that could result in you being financially responsible for payment. The specialist will also be mailed a notification of the denial or authorization. If you have questions, please contact the Health Plans Office at 650-812-3700
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Urgent appointments are visits for acute problems that may need to be evaluated or treated within 24 hours. First, call the Fremont Center to determine if your PCP can see you immediately or same day. The PSR will schedule an appointment or direct you to the department's on-call medical team. All departments provide on-call physicians daily to meet the need for urgent appointments.
In life-threatening situations, such as a heart attack or traumatic injury, dial 9-1-1 for fast paramedic assistance, or go directly to a hospital emergency room. If possible, notify the hospital staff about your insurance coverage and the name of your PCP. Please have someone notify your PCP within 24 hours.
Emergency Situations When Traveling:
Call PAMF first for instructions before seeking care elsewhere, unless the catastrophic nature of the illness or injury first requires emergency treatment. Please try to ensure that your PCP or PAMF is notified of the emergency as soon as possible so the doctor can coordinate your care.
The Clinic's telephone operators are available 24 hours a day at 650-321-4121 and can help you reach a doctor.
Usually, notification must be made within 24 hours. If you are unable to do this because of medical incapacity, then a family member or other responsible party should contact the PCP within 24 hours. Since requirements vary from plan to plan, please read your membership information packet to become familiar with the health plan's requirements.
Urgent Situations Locally:
Please try to contact your PCP first. Often if you call us early in the day, we can accommodate your request needs with an urgent appointment with your PCP or in some cases another doctor. Late day appointments may be directed to Urgent Care or the emergency room.
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Prescription Medication Refills
Please call the pharmacy where your medication was dispensed to request a refill. The pharmacy will call us and we will respond. If you have a specific question about a refill that you cannot address directly to the pharmacy, please call our reception desk at 510-490-1222, option 1. If you need to renew your prescription, consider logging into My Health Online (if already enrolled) to request your prescription renewal online. If you are not enrolled, visit My Health Online to register. We do not process prescription refill requests on Saturdays except for urgent needs. Your physician will usually renew your prescription within two to three business days.
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The Fremont Community Health Resource Center provides free health information to the general public. It is open from 9 a.m. to 4:30 p.m. Monday through Friday and is staffed by registered nurse health educators. You may browse, obtain pamphlets and online health information, borrow books and discuss your questions with the nurse on a drop-in basis or by appointment. You may also learn about the many health education classes offered at PAMF. The Center is located on Level 1 of Building 2 near the Cafe. For more information, call the Center at 510-623-2231.
Fremont offers health classes and lectures -- please check our education calendar for available classes and lectures.
We encourage you to visit our award-winning Web site at www.pamf.org. It has a large array of information about PAMF, our staff, health education classes, our recommendations for a variety of medical concerns and preventive care, and articles we have written on many health topics. It has links to other Web sites that we review for quality and accuracy. We continuously supplement and review information on this Web site to keep it up to date. Visit our health information section.
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Communicate With Us Electronically Through My Health Online
We invite you to sign up for My Health Online, our secure and private electronic tool, so that you may view key components of your medical record and communicate with us through e-mail. Some services are free for all our patients; other services require a modest annual fee.