Dorothy Hung, Ph.D., M.A., MPH
795 El Camino Real, Ames Building
Palo Alto, CA 94301-2302
Dorothy Hung, Ph.D., is an assistant scientist at the Palo Alto Medical Foundation Research Institute (PAMFRI). She is a recipient of the Agency for Healthcare Research and Quality (AHRQ) K02 Career Development Award, and recent awardee of a multi-year AHRQ contract to study the scaling of Lean in health systems. Her research focuses on organizational approaches to achieving high-quality, high-value care delivered in ambulatory and hospital settings. This includes study of:
- system redesign to enhance work processes
- change management and organizational culture/climate, teamwork and staff participation in decision making
- implementation of innovative models for delivering preventive and chronic care
Her work has been published in peer-reviewed journals including the American Journal of Preventive Medicine, Medical Care, Health Services Research, and The Milbank Quarterly.
Dr. Hung’s current research includes evaluation of industry-based “Lean” thinking and management techniques applied to health care. She is studying the impact of Lean management on quality, cost and operational outcomes in outpatient care, as well as its use in improving hospital discharge processes and workflow in the emergency department. In addition, her current research includes an evaluation of a community-based transitional care program to facilitate the move from hospital to home among high-risk elderly patients. This includes evaluation of program impacts on hospital readmissions, patient self-efficacy and confidence navigating the health system, as well as study of contextual factors that bear on implementation efforts.
Dr. Hung is an affiliated faculty member at the University of California San Francisco, Institute for Health Policy Studies. Prior to joining PAMFRI, Dr. Hung was a faculty member at the Columbia University Mailman School of Public Health in New York City. She earned a Ph.D. in Health Services and Policy Analysis, and an M.A. in Political Science from the University of California at Berkeley. She also holds a master’s degree in Public Health from the University of Minnesota and a bachelor’s degree from Stanford University.
Hung D, Wong E, Anderson K, Hereford J. PS2-14: Ready to Change? The Role of Employee Engagement, Ownership, and Participation in Managing Change. Clin Med Res. 2013 Sep;11(3):159. doi: 10.3121/cmr.2013.1176.ps2-14. PubMed PMID: 24085972; PubMed Central PMCID: PMC3788527.
Hung D, Gray C, Anderson K, Hereford J. PS2-13: Implementing a Lean Management System in Primary Care: Facilitators and Barriers from the Frontlines. Clin Med Res. 2013 Sep;11(3):158-9. doi: 10.3121/cmr.2013.1176.ps2-13. PubMed PMID: 24085971; PubMed Central PMCID: PMC3788398.
Hung DY, Leidig R, Shelley DR. What's in a setting?: Influence of organizational culture on provider adherence to clinical guidelines for treating tobacco use. Health Care Manage Rev. 2013 Apr 30. [Epub ahead of print] PubMed PMID: 23636103.
Chung S, Panattoni L, Hung D, Tai-Seale M. C2-2: impact of patient-centered medical home transformation on process and outcome of care. Clin Med Res. 2013 Sep;11(3):158. doi: 10.3121/cmr.2013.1176.c2-2. PubMed PMID: 24085969; PubMed Central PMCID: PMC3788419.
Dohan D, McCuistion MH, Frosch DL, Hung DY, Tai-Seale M. Recognition as a patient-centered medical home: fundamental or incidental? Ann Fam Med. 2013 May-Jun;11 Suppl 1:S14-8. doi: 10.1370/afm.1488. PubMed PMID: 23690381; PubMed Central PMCID: PMC3707242.
McCuistion MH, Stults CD, Dohan D, Frosch DL, Hung DY, Tai-Seale M. Overcoming Challenges to Adoption of Shared Medical Appointments. Popul Health Manag. 2013 Oct 24. [Epub ahead of print] PubMed PMID: 24156662.
Hung DY, Green LA. Paying for prevention: associations between pay for performance and cessation counseling in primary care practices. Am J Health Promot. 2012 Mar-Apr;26(4):230-4. doi: 10.4278/ajhp.091118-QUAN-368. PubMed PMID: 22375573.