Dorothy Hung, Ph.D., M.A., MPH
Dorothy Hung, Ph.D., is an assistant scientist at the Palo Alto Medical Foundation Research Institute (PAMFRI). She is a recipient of the Agency for Healthcare Research and Quality (AHRQ) K02 Career Development Award, and recent awardee of a multi-year AHRQ project to study the scaling of Lean in health systems. Her research focuses on organizational approaches to achieving high-quality, high-value care delivered in ambulatory and hospital settings. This includes study of:
- system redesign to enhance work processes
- change management and organizational culture/climate, teamwork and staff participation in decision making
- implementation of innovative models for delivering preventive and chronic care
Her work has been published in peer-reviewed journals including the American Journal of Preventive Medicine, Medical Care, Health Services Research, and The Milbank Quarterly.
Dr. Hung’s current research includes evaluation of industry-based “Lean” thinking and management techniques applied to health care. She is studying the impact of Lean management on quality, cost and operational outcomes in outpatient care, as well as its use in improving hospital discharge processes and workflow in the emergency department. In addition, her current research includes an evaluation of a community-based transitional care program to facilitate the move from hospital to home among high-risk elderly patients. This includes evaluation of program impacts on hospital re-admissions, patient self-efficacy and confidence navigating the health system, as well as study of contextual factors that bear on implementation efforts.
Dr. Hung is an affiliated faculty member at the University of California San Francisco, Institute for Health Policy Studies. Prior to joining PAMFRI, Dr. Hung was a faculty member at the Columbia University Mailman School of Public Health in New York City. She earned a Ph.D. in Health Services and Policy Analysis, and an M.A. in Political Science from the University of California at Berkeley. She also holds a master’s degree in Public Health from the University of Minnesota and a bachelor’s degree from Stanford University.
Palo Alto Medical Foundation Research Institute
, address: 2350 West El Camino Real, Fourth Floor
Mountain View, CA 94040
, phone: (650) 853-4807
, email: firstname.lastname@example.org
Studies and Publications tabs
Effect of organizational culture on patient access, care continuity, and and experience of primary care.Hung D, Chung S, Martinez M, Tai-Seale M.
J Ambul Care Manage. 39(3):242-52. doi: 10.1097/JAC.0000000000000116.
2016 Jul 1
Health Care Manage Rev. [Epub ahead of print] Send to:
2016 Mar 2
Implementing a Lean management system in primary care: facilitators and barriers from the front lines.Hung D, Martinez M, Yakir M, Gray C.
Qual Manag Health Care. 24(3):103-8. doi: 10.1097/QMH.0000000000000062.
2015 Jul 1
Shared medical appointments: a promising innovation to improve patient engagement and ease the primary care provider shortage.Stults CD, McCuistion MH, Frosch DL, Hung DY, Cheng PH, Tai-Seale M.
Popul Health Manag. [Epub ahead of print]
2015 Jun 19
J Nurs Care Qual. [Epub ahead of print]
2014 Dec 5